Frequently Asked Questions
Everything you need to know about our crystals, shipping, and care.
Order & Shipping
How long does shipping take within the US?
We process and ship all orders within 7–10 business days from our Brooklyn studio. Standard US shipping via USPS or UPS takes an additional 10–12 business days, so most domestic orders arrive within 13–15 business days total. You'll receive a tracking number via email as soon as your order leaves our studio.
Do you offer free shipping?
Yes. We offer free standard shipping on all US orders over $50. For international orders, free shipping kicks in at $100 USD. Below those thresholds, US shipping is a flat $5.99 and international shipping is $15.99.
Do you ship internationally?
Yes — we ship to most countries worldwide. International orders typically arrive within 14–21 business days, depending on your location and local customs processing. Please note that import duties, VAT, and customs fees are the responsibility of the buyer and are not included in our shipping rates.
What is your return policy?
We accept returns on unworn, unused items in their original packaging within 30 days of delivery. Because crystals are energetic objects, we cannot accept returns on items that have been worn or removed from their sealed packaging — once the seal is broken, the stone has begun its work with you. To start a return, please contact us at hello@soracrystal.com with your order number.
Crystals & Care
Are your crystals real?
Yes — every crystal we sell is 100% natural and authentic, sourced directly from trusted suppliers in Brazil, Madagascar, India, and the United States. We never sell synthetic, lab-created, or dyed stones passed off as natural. Each piece is hand-selected by our team in Brooklyn for its color, clarity, and energy.
A small note: some Citrine on the market is heat-treated Amethyst (a permanent, industry-standard treatment). We disclose this on the product page whenever it applies. Natural Citrine is rarer and paler; treated Citrine is the warm honey-gold color most people picture.
How do I cleanse and charge my crystals?
There are three methods we recommend — pick whichever fits your life:
- Moonlight: Set the stone on a windowsill overnight under a full moon. The simplest, oldest method.
- Smoke: Pass the stone through the smoke of sage, palo santo, or incense for a few seconds.
- Selenite: Place stones on a Selenite slab overnight — Selenite is one of the few stones that cleanses without needing to be cleansed itself.
For a deeper guide, read our full Cleanse & Charge Guide.
Can I put my crystals in water?
It depends on the stone. Hard, non-porous stones like Clear Quartz, Amethyst, Citrine, Rose Quartz, Tiger's Eye, and Jasper are fine with a quick rinse. Never submerge Selenite — it is a form of Gypsum and will literally dissolve in water (this is chemistry, not mysticism). Also avoid water for Malachite, Lapis Lazuli, Turquoise, and any porous or soft stone. If in doubt, don't submerge anything you'd be upset to lose.
Which crystal should I start with?
If you're new to crystals, start with one of these three classics:
- Amethyst — for stillness, calm, and the overthinking mind.
- Rose Quartz — for self-love and softening the inner critic.
- Citrine — for warmth, motivation, and the slow project of abundance.
Our Citrine Palm Stone and Rose Quartz bracelet are the two most popular starting points.
Do crystals actually "work"?
Honest answer: no, not in the way the internet sometimes suggests. Crystals won't change your life, attract a lover, or pay your rent. What they do — and what we believe makes them worth keeping — is serve as small, daily reminders of intentions you've already set. A stone on your desk isn't magic. It's a witness. It's a cue. It's the part of the practice that doesn't require you to believe in anything at all.
If that sounds too skeptical, we still think there's room for you here. The crystals don't work. You work. The stone only reminds you that you always knew the way.
Tarot & Intentions
I'm new to tarot. Where should I begin?
Start with a Rider–Waite–Smith deck (it's the standard, and every guidebook references it). You don't need to memorize 78 card meanings before you begin. Pull one card a day for a month and read just the one sentence that lands. By month two, you'll know the deck the way you know an old friend's moods — not by memorizing, but by sitting with it.
For a gentle introduction, read our Tarot 101 guide, or try our free daily three-card reading before buying a deck of your own.
What is a "crystal intention" and how do I set one?
An intention is different from a wish. A wish is "I want this to happen." An intention is "I am the kind of person for whom this happens." The first is a sentence; the second is a long, slow project.
To set one with a crystal: hold the stone for one minute. Then say one sentence out loud that begins with "I am" — not what you want, but who you are practicing to become. Place the stone somewhere you'll see it daily. Re-set the intention at the next full moon, or whenever it feels stale.
For our full map of eight intentions and their stones, see Setting Intentions with Crystals.
Do you sell crystal kits or bundles?
Yes — we curate small sets around specific intentions (calm, abundance, protection, self-love). Each kit comes with a short guide explaining the stones and a ritual to begin with. Browse our Kits & Tools collection to see what's currently available.
Still have a question?
Contact Us